> This page is for version v1 (default).
> For other versions, use one of these documentation indexes:
> - v1 (default): https://developers.truemed.com/v-1/llms.txt

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://developers.truemed.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://developers.truemed.com/_mcp/server.

# Financial statuses

> How Shopify financial statuses track a Truemed order from checkout through payout, and how they map to statuses in your Truemed dashboard.

## Overview

Truemed is an "Additional Payment Method" and operates independently from Shop Pay. When a customer selects Truemed at checkout, Truemed processes the payment and sends payouts (less Truemed's fees) to the bank account you link through a Stripe Express account that is created during onboarding. Payouts are issued in batches on a rolling two-day basis. Refunds are also processed through this same linked Stripe account.

Orders appear in Shopify as soon as they're placed. The Shopify financial status on each order tells you where it is in the payment and fulfillment cycle, and what you should do next.

Your customer-facing checkout is unaffected by any of this.

## Shopify financial statuses

### 1. Payment pending

**Initial status** after an order is placed. The health survey is under review and no LMN has been issued yet.

Payment is not captured at this stage, but an authorization is held on the customer's card. **You cannot capture payment while an order is in this state.**

![Payment Pending status](/_fern-img/3ef6d7e5586290c578b47106157fa32bce803e3d09f9f0bf82b0987e99b5f141.webp)

### 2. Authorized

**The LMN has been issued.** The order is cleared for payment.

* If your store uses **automatic capture**, the payment captures on its own.
* If your store uses **manual capture**, capture the payment yourself, either in bulk from the Orders list or with the **Capture payment** button inside the order. See [Capturing payments](/guides/setup/shopify/manual-capture).

> **Warning**
>
> Capture within **7 days** of the order reaching Authorized, or the authorization expires and the funds are released. Expired authorizations cannot be captured after the fact.

![Authorized status](/_fern-img/b58fb0cf372f006f6623c1252218ba88c280b8ab693311d9256031ea77ae5e37.webp)

### 3. Paid

Payment has been successfully captured. The order is ready to fulfill.

![Paid status](/_fern-img/57203e10bf595c3fc5618a73b9c15efd84ca44e567c5fa45528cee9cd0734cc8.webp)![Paid order detail view](/_fern-img/68800f89c785bc5f9b309715586510139db1cd3311eca05488e92340e5ed70b5.webp)

### 4. Expired

The LMN was rejected, or the authorization window elapsed before capture.

**Do not fulfill these orders.** No funds were collected. If the customer still wants the item, they'll need to place a new order.

![Expired status](/_fern-img/807eb440c89c26cf5e0bfa03fb50fa5b48024eef32183f78683dcf26c80de231.webp)

## How Shopify statuses map to your Truemed dashboard

The two systems use different names for the same points in the order lifecycle.

| Shopify financial status | Truemed dashboard status | What it means                                         |
| ------------------------ | ------------------------ | ----------------------------------------------------- |
| Payment pending          | Processing               | Health survey is under review                         |
| Authorized               | Authorized               | LMN issued, order is ready to capture and fulfill     |
| Paid                     | Captured                 | Payment successfully captured                         |
| Expired                  | Rejected                 | LMN rejected or authorization expired, do not fulfill |

## Related

* [Capturing payments](/guides/setup/shopify/manual-capture) — manual capture, the capture window, and automating capture with Shopify Flow
* [Reconciliation](/guides/setup/shopify/reconciliation) — matching payouts to individual orders