Changelog

Disputes dashboard and API

Merchants can now see and respond to disputes without leaving Truemed, instead of waiting on dispute support from our operations team. The new Disputes tab in your merchant dashboard lists every dispute attributed to your account with amount, reason, status, and response deadline. Open one to upload evidence (shipping confirmation, customer communication, fulfillment proof) directly, supported by Truemed’s guidance on best practices to win a dispute.

For API-first merchants, disputes are also available as a REST API:

GET /v1/disputes
GET /v1/disputes/{id}
POST /v1/disputes/{id}/accept

GET /v1/disputes returns:

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{
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  "data": [
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    {
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      "id": "dsp_1a2b3c4d5e",
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      "processor": "stripe",
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      "charge_id": "ch_9f8e7d6c5b",
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      "amount": 1000,
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      "currency": "usd",
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      "reason": "fraudulent",
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      "state": "needs_response",
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      "due_by": "2026-08-07T00:00:00Z",
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      "created_at": "2026-07-07T14:32:00Z",
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      "updated_at": "2026-07-07T14:32:00Z"
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    }
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  ],
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  "has_more": false,
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  "next_cursor": null
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}

Subscribe to dispute.created, dispute.updated, and dispute.evidence_submitted webhooks to build your own alerts and programmatic workflows around dispute activity.

Merchants who respond to a dispute with evidence win 20 to 40% of the time, based on industry benchmarks. We built this so you have the visibility and the tools to make your case, instead of a dispute resolving itself in the dark.

We’re rolling this out to a first group of merchants now. Reach out to your account manager or merchants@truemed.com if you’d like early access, with broader availability expected in August.